Role Of Ai In The Development Of HR Department

By: Neha Gupta, HR Director, Dunnhumby India

With over 18+ years of global experience in Analytics, Technology, Power and Retail sector, Neha is a licensed practitioner of PAPI3, FIRO B, MBTI, eDiSC, and Belbin tools and she is actively involved in pro bono coaching, consulting, teaching, and counselling

How Ai Can Play A Pivotal Role In HR Tech?

AI has made its way into HR Tech already and it is reflected in the way people look for jobs or are headhunted on social media and job boards, the selection and hiring processes and the employee lifecycle processes in workplaces. Chatbots, for instance have already revolutionised query resolution for organisations where it is not required of an actual HR representative to repeatedly answer the same question for multiple people. Their focus is to ensure that the content that sits behind the chatbot is up to date and representative of the most common questions being asked.

AI will play a bigger role in engulfing the traditional HR roles and giving rise to new age HR and HR roles. Whether it is finding levels of engagement and competence through AI mechanisms for talent practices or creating customised learning paths, coaching plans or engagement plans for its people, AI can not only take away the manual nature of work but also the thinking aspect of it to a great extent. This will mean that Human Resources will only become more specialized in the skills set and EQ it requires of someone intending to work in HR. We will need Human Resource Specialists to be able to work in squads with Agile thinking, adept at basics of design thinking and coding. With remote and hybrid working and now the talks of VR based roles and jobs that will exist, HR tech will also advance further with AI starting to make its mark in fields like emotional wellness, employee relations and Organisational Development. It is time for HR tech to take over the traditional HR work with deeper AI integration and for future HR professionals to start getting ready to play new age roles in a new age world powered by AI.

How Ai-Focused Start-Ups Can Transform Student Recruitment?

Startups need technology that can help them cast their net wider while hiring with minimal manpower and manual intervention. They also need talent which is trainable with an entrepreneurial mindset and specific skill sets depending on what their core offering is. With such a unique demand AI can help define their ideal candidate and can help map it from an ocean of talent. With AI their student recruitment strategy also doesn’t need to be limited to a certain region or to a certain tier of colleges. They also don’t need to be dependent on grades or hard numbers.

"Chatbots, for instance have Already revolutionised query Resolution for organisations where It is not required of an actual hr Representative to repeatedly answer The same question for multiple People"

With a AI powered recruitment process they can map the candidates across the country or globe and can also find the best hires basis their own selection criteria and assessment process. The right companies that can build these campus or fresher hiring models and systems can play a big role in career matchmaking thereby revolutionising the market and creating success stories that will further the industry and the market. The colleges in turn can modify their curriculum and pedagogy based on what the industry needs or wants on a real time basis. Organisations can be more engaged in the overall academic sessions influencing and observing for a richer data set than just being present at the time of recruitment. This will not only save costs but lead to a more meaningful and rightly guided workforce of the future being created.