Business process outsourcing (BPO) is a type of outsourcing in which a third-party service provider is hired to perform one or more of a company's business processes. Back office and front office are the two main types of services in BPO. Internal corporate procedures such as billing and purchasing are examples of back-office services and front-office services, such as marketing and technical assistance, are provided to the contracting company's clients.

Today, Business Process Outsourcing (BPO) is a household term, with most urban Indian households employing one or more family members in a BPO. This industry has contributed significantly to the country's economy and is a thriving sector. Women employees seek a company that provides a well-balanced work-life balance. BPO firms have recognised this need and are utilising it to recruit and retain female employees. A number of BPO firms believe in promoting female leadership. As a result, the sector provides various venues and platforms for female employees to flourish and be groom for the next level of leadership.

Nasscom and PwC conducted a survey of Nasscom member companies to get a perspective on how the IT-BPM industry is strengthening its current practices and embracing new emerging trends. According to their research, one out of every three employees joining India's $143 billion IT-BPO market is a woman. Safety is the priority while IT-BPO sector, with its 24/7 nature that requires employees to work at night. BPO companies are enforcing stronger policies to ensure the safety of their female workers.

Women Entrepreneur in this issue is introducing a list of ‘Top 10 Women in Bpo Services– 2022’, who have contributed to the growth of fashion industry in India. These young women have risen to top positions in their job and their stories will be a true motivation to women all over the world, those who want to chase their dreams. The following list has been prepared after being closely scrutinized by a distinguished panel of judges including CXOs, analysts and our editorial board.