Beyond organizational benefits, Adrianna's initiatives have a broader impact on the healthcare ecosystem and society at large. By creating environments where people feel valued and cared for, she contributes not only to improved healthcare services but also to building more empathetic and connected communities.

Adrianna's leadership style is grounded in core values of integrity, empathy, and ethical healthcare practices. These values guide her decisions, ensuring that the welfare of patients and organizational integrity remain at the forefront of all initiatives and interactions.

Looking forward, Adrianna envisions further advancements in healthcare delivery across the Middle East and beyond. Her goal is to innovate, collaborate with stakeholders, and drive continuous improvements in patient care standards globally. Through her leadership, she aims to create lasting positive impacts that redefine healthcare experiences and contribute to a more compassionate world to live in. Let’s hear more from her.

Take us through the prior industry experience that you bring to the table as a healthcare leader. What are some key areas of expertise you have developed over the years?

Throughout my career as a healthcare leader, I've honed my expertise across diverse roles, each contributing uniquely to my ability to shape impactful patient experiences within various healthcare sectors. In my previous role as Director of Patient & Guest Experience for the University of Miami Health System, I focused on leveraging resources to drive exceptional outcomes and overcome barriers to quality care. My approach centered on maximizing data insights and implementing innovative practices, fostering a culture of continuous improvement through cross-functional team leadership and comprehensive training initiatives.

Transitioning to Care Angel, where I served as Director of User Journey & Experience, I spearheaded the integration of Artificial Intelligence and Machine Learning into clinical solutions. This pivotal role allowed me to enhance user interfaces and drive AI-driven strategies that significantly boosted patient engagement and outcomes at scale.

My tenure as National Director of Patient Experience at Sanitas (a Keralty Company) marked another significant milestone, where I established Patient Experience departments across multiple healthcare facilities throughout the USA. Here, my focus on driving cultural shifts towards care that is patient centered enhanced quality, safety, and overall patient satisfaction. Collaborating extensively with diverse teams, I developed and implemented strategies that elevated clinical processes and outcomes across various states.

Currently, as Director of Patient Experience for Elegancia Healthcare in the Middle East, I lead pioneering initiatives aimed at reshaping the regional healthcare landscape. In this emerging environment of humanization, our efforts are focused on embedding principles of patient-and-family centered care into every facet of operations. My expertise spans strategic leadership, quality improvement, service excellence, and change management— skills developed through navigating complex healthcare environments and driving transformative initiatives.

Introduce us to Elegancia Healthcare. Tell us about the various responsibilities you shoulder as the Director - Patient Experience at Elegancia Healthcare.

I lead Patient Experience at Elegancia Healthcare in Doha, Qatar, dedicated to developing and operating healthcare facilities that deliver exceptional patient care through international standards, world-class medical expertise, and cutting-edge technologies. With a growing portfolio of 4 Hospitals operating in 2 countries and 14 projects across 6 countries, we aim to form robust healthcare ecosystems that drive economic prosperity and improve community well-being.

In my role as Director of Patient Experience, I spearhead transformative initiatives across the hospitals and clinics to optimize healthcare services and elevate patient experiences in the region. Central to my responsibilities is cultivating a culture of patient-and-family centered care across our organization. I develop comprehensive Patient Experience strategies that encompass every aspect of the patient journey, aiming not just to meet but to exceed healthcare standards and patient expectations.

At Elegancia Healthcare, my focus extends beyond operational enhancements to pioneering a compassionate, personalized approach that prioritizes the holistic well-being of our patients. Every interaction is meaningful, every process streamlined for efficiency, ensuring every patient and staff feel empowered and supported, shaping the future of local health systems.

Throw some light on the most significant professional milestone you have achieved throughout your professional journey. What has your success mantra been over the years?

One of the most significant milestones in my career has been establishing Patient Experience departments across multiple healthcare systems in the U.S.A. and now in the Middle East, leading a transformative shift towards human-centric care. This achievement marks a pivotal moment in advancing healthcare delivery in regions where patient experience was still emerging.

Throughout my journey, my success mantra has centered on continuous learning, empathetic leadership, and an unwavering commitment to excellence. I believe in integrating cutting-edge technologies with compassionate care frameworks to create sustainable impacts that transcend mere operational metrics. By focusing on improving patient outcomes and fostering enduring community connections, I aim to elevate the standard of healthcare delivery and create meaningful impacts in the lives of patients, their families, and our healthcare professionals.

How do you anticipate the healthcare landscape in Qatar evolving moving forward? Which industry trends do you believe will have the most significant impact?

The healthcare sector in Qatar is set for substantial growth, driven by advancements in A.I., telehealth, and personalized medicine. Innovations in digital health platforms and technologies for patient engagement will redefine how healthcare is delivered, improving accessibility and enhancing patient outcomes. As Qatar solidifies its position as a regional healthcare hub, collaborative partnerships and investments in healthcare infrastructure will play crucial roles in shaping a future where high-quality care is accessible to all. Emphasizing innovation and infrastructure development not only aims to attract top-tier healthcare professionals and medical researchers but also positions Qatar at the forefront of healthcare excellence in the Middle East and globally.

Advice for aspiring women entrepreneurs/ business leaders:

For women aspiring to become entrepreneurs or business leaders, I encourage embracing challenges as stepping stones for personal growth. Cultivating resilience in adversity and harnessing your unique perspectives to foster innovation and positive change are crucial. Surround yourself with mentors and peers who motivate and assist you along your path. Each obstacle overcome strengthens your journey, and your diverse experiences and insights are invaluable assets for shaping a successful career and making a meaningful impact in your industry.

Adrianna Sperkacz, Director Of Patient Experience, Elegancia Healthcare, Doha, Qatar

Adrianna Sperkacz is the Director of Patient Experience at Elegancia Healthcare, Doha, Qatar. With a passion for healthcare and human-centered care, she has spearheaded transformative initiatives in the U.S.A. and Middle East. Adrianna excels in fostering compassionate healthcare environments and enhancing patient satisfaction through innovative strategies and leadership.

Educational Qualification: A.I. in Healthcare (Stanford), Executive Leadership (Cornell), Leadership Excellence (Harvard).

Awards of Recognitions: Featured speaker at prestigious healthcare summits around the world and recipient of multiple industry certifications including CPHQ, SSBBP, CCSP and AB-NLP.

A business leader you admire: Melinda Gates, co-chair of the Bill & Melinda Gates Foundation, has dedicated herself to global health, poverty alleviation, and "Education initiatives".